Terms and conditions
These terms apply to users of cleoncosmetics.com. They will be valid for all your future transactions with Cleon Cosmetics and visits to cleoncosmetics.com. These conditions apply to sales of eyelashes or other products by cleoncosmetics.com to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.cleoncosmetics.com. Cleon Cosmetics reserve the right to revise these terms and conditions. The date of the latest update is found at the end of the terms and conditions. Users are responsible for keeping themselves updated with such changes.
The seller is [Name], [Contact address], [e-mail], [telephone number], [organization number], and is hereinafter referred to as the seller / seller.
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.
Placing an order
By placing an order on the web shop, you will automatically receive an email where your purchase will appear. This is only an electronic receipt for the order receipt.
Placing an order on our web shop is not a legally binding agreement. Cleon Cosmetics can cancel your order because of typing error, technical issues, or delivery failure. Binding order confirmation will be sent to you when the items you have purchased has been shipped.
You must be aware that the automatic respond through email Is not a legally binding order confirmation where an agreement is signed.
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the item is sent.
When paying with an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
The delivery types offered are:
All orders sent with Posten Norge will have an expected delivery time based on what area you live in.
Norway: 2-5 business days, from the day after the order confirmation has been received.
Europe: 5-9 business days, from the day after the order confirmation has been received
Rest of the world: 9 – 14 days, from the day after the order confirmation has been received
Can vary in peak seasons, such as, Black Friday or Holiday seasons.
Please remember that business days does not include weekends. Any order before the weekend will not be send out before the start of following week.
Right of cancellation
Unless the agreement is exempt from the right of cancellation, the buyer may cancel the purchase of the item in accordance with the Right of cancellation Act.
The buyer must notify the seller of the use of the “right of cancellation” within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.
The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been applied, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
You must return your order to us with undue delay and within 14 days after notifying Cleon Cosmetics. You must bear the direct costs associated with the return of the items and will also be responsible for ensuring that the items are properly packed.
The cancellation period begins to run:
a) When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
b) If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The cancellation period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of cancellation and a standardized cancellation form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of cancellation. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
c) When using the right of cancellation, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of cancellation has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of cancellation.
d) The buyer can try or test the item in a responsible manner to determine the item's nature, properties, and function, without the right of cancellation lapsing. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.
e) The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of cancellation. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
Defect on item - the buyer's rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and / the seller.
Complaints to the seller should be made in writing.
Correction or re-delivery
The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
We do not guarantee that all the items available at Cleon cosmetics online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. Cleon Cosmetics cannot guarantee that the content of cleoncosmetics.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up to date. Cleon Cosmetics may at any time change the content of the site and the items available in the product range. Though Cleon Cosmetics strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you by phone or email, your order will be automatically cancelled. Cleon Cosmetics cannot be held responsible for any damage caused from using the site or not being able to use the site. Cleon Cosmetics cannot guarantee a problem-free, uninterrupted, and secure access to the web site.
Copyright permission notice
Copyright in the documents (including, without limitation, the trademarks of Cleon Cosmetics, logos, graphics, text, photos, designs, logos, icons, images data and software) provided in this web site are owned by or licensed to Cleon Cosmetics. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Cleon Cosmetics. You may not modify the material in any way, without the prior written permission from Cleon Cosmetics. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at firstname.lastname@example.org.
Our trademarks include (amongst others) the Cleon Cosmetics name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
In case of force majeure, Cleon Cosmetics obligations are rendered null and void. The contract between you and Cleon Cosmetics will in such cases be partially or fully terminated by yourself or by Cleon Cosmetics. A force majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters, or similar events. Cleon Cosmetics will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
These terms and conditions are governed by Norwegian law and you agree that the Norwegian courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Norway and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.